Privacy Policy – Urban Repair

Last Updated: 24/Sep/2025

Urban Repair (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, or communication channels.

1. Information We Collect

We may collect the following types of information:

• Personal Details: Name, phone number, email address, and service address when you request a service or contact us.
• Service Information: Details about the repair, installation, or maintenance requested.
• Payment Information: Limited details required to process payments (processed securely through third-party providers).
• Website Usage Data: IP address, browser type, and interactions with our site (via cookies or analytics tools).

2. How We Use Your Information

We use the information we collect for purposes including:

• Scheduling and delivering repair or installation services.
• Responding to inquiries, quotes, or customer support requests.
• Processing payments securely.
• Sending important updates, confirmations, or promotional offers (only with your consent).
• Improving our website, services, and customer experience.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in these cases:

• With trusted service partners or technicians to complete your requested service.
• With payment processors to securely handle transactions.
• If required by law, regulation, or legal proceedings.

4. Data Security

• We implement industry-standard measures to protect your personal data from unauthorized access, misuse, or loss.
• However, no electronic transmission over the internet can be guaranteed 100% secure. You share data at your own risk.

5. Cookies & Tracking

• Our website may use cookies to improve functionality and user experience.
• You can choose to disable cookies through your browser, but certain features of our website may not work properly.

6. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Opt-out of receiving promotional communications.
• Withdraw consent for data collection (where applicable).

7. Third-Party Links

Our website may include links to external sites (e.g., payment gateways, WhatsApp). We are not responsible for the privacy practices of these third-party platforms.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

10. Contact Us

For any questions about this Privacy Policy, please contact us at:
📧 Email: prateek.kapoor@urban.repairs.co.in
📞 Phone: +91 9953623348]